Privacy Policy

At Pickering Casino, we value your trust and respect your right to privacy. This policy outlines how we collect, use, store, and protect personal information you provide us.

Information Collection and Use

We may collect personally identifiable information from you when:

• You create a Great Canadian Rewards account
• You visit our website or mobile app
• You contact us through phone, email, or in-person
• You participate in gaming activities on-site

This information includes your name, address, date of birth, identification number (if applicable), and communication preferences. We use this data to:

• Verify identity for age-restricted services and promotions
• Process transactions, including rewards program redemption and account management
• Personalize communications, such as promotional offers and notifications
• Improve gaming experience through research and analysis

Sharing Information

We may share your information with our affiliates, partners, or third-party service providers to:

• Operate the Great Canadian Rewards loyalty program
• Process transactions and payments
• Conduct market research and analysis
• Fulfill regulatory requirements

These entities are subject to strict data protection guidelines and confidentiality agreements.

Data Storage and Security

We store your information in a secure environment with industry-standard encryption. Access is restricted to authorized personnel only, using multi-layered security measures to prevent unauthorized access or breaches.

Cookie Policy

Our website uses cookies to enhance user experience. These small files:

• Store preferences and settings
• Track online activity for personalized offers
• Aid in research and analysis

You can manage cookie preferences through your browser settings.

Do Not Contact

If you prefer not to receive marketing communications, please contact us or opt-out using the links provided on our website.

Children's Online Privacy Protection Act (COPPA)

We comply with COPPA regulations regarding minors' data collection and use. Children under 19 are prohibited from participating in gaming activities without parental consent.

Changes to this Policy

We reserve the right to modify this policy as needed, updating it on our website or at designated locations within the casino premises.

Complaints and Inquiries

If you have concerns about your personal information, please contact us through:

• Phone
• Email
• Mail

We will respond promptly to resolve any issues or answer questions.